FR

In terms of patient privacy and confidentiality, telehealth consultations need to adhere to the same standards as in-person appointments. That means in each stage of transmitting, storing and sharing data, controls must be in place to ensure that patient information is kept secure, and only shared with those authorised to have access. Human error, malicious attack, tech failure –

or a software error, such as that which enabled users of Babylon Health’s UK based app to access video recordings of other patients’ consultations [3] – could all compromise data security and patient safety. These risks require organisations to act quickly if things do go wrong, to work with their data security and insurance partners and to ensure that any breach is handled correctly and reported to the right authorities.

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• In terms of patient privacy and confidentiality, telehealth consultations need to adhere to the same standards as in-person appointments.
  • That means in each stage of transmitting, storing and sharing data, controls must be in place to ensure that patient information is kept secure, and only shared with those authorised to have access.

1. Human error, malicious attack, tech failure – or a software error, such as that which enabled users of Babylon Health’s UK based app to access video recordings of other patients’ consultations [3] – could all compromise data security and patient safety.
   1. These risks require organisations to act quickly if things do go wrong, to work with their data security and insurance partners and to ensure that any breach is handled correctly and reported to the right authorities.
2. In terms of patient privacy and confidentiality, telehealth consultations need to adhere to the same standards as in-person appointments.