For customers
- This metric pinpoints when and why customers leave your business and opens the door for conversations and ideas about how to improve retention rates. Are there common times when customers leave, or triggers that seem to push them out the door? How can you fix these?
- Comparing won and lost deals reveals patterns and areas for improvement in sales strategies. This analysis is invaluable for enhancing onboarding and training programs and refining sales tactics to increase future success rates.